Get In Touch

How Can We Help?

Questions about our products, testing documentation, or your order? Our team typically responds within 4 hours during business days.

Send a Message

Fill out the form below and we'll get back to you promptly.

Direct Contact

Connect with Prism Support directly.

Email support@prismpeptides.com

Response Time Under 4 hours

Business Hours Mon–Fri, 9AM–6PM EST

Quick Answers

Common researcher inquiries.

Where is my order?

Orders placed before 2PM EST ship same-day. You will receive a tracking link via email as soon as your label is generated. Standard shipping takes 2-3 business days.

How do I get a COA?

Every batch of Prism Peptides is third-party tested. You can find batch certificates by visiting our COA Library and entering the lot number printed on your vial's label.

Do you offer bulk pricing?

Yes, we offer bulk discount tiers for research institutions and commercial laboratories. Discounts are applied automatically in the catalog for bulk quantities, or you can select 'Wholesale' in the contact form to request a custom quote.

What's your return policy?

Due to the laboratory research nature of our compounds, we cannot accept returns on opened vials. However, we stand behind our quality with a 30-day satisfaction guarantee and free shipment protection for transit issues.

Secure &
Encrypted

100,000+
Researchers